Enhancesoft is a technology company built on the belief that exceptional service should be accessible to everyone. We design and support customer service and relationship management solutions that help organizations build stronger, more meaningful connections with their customers.
We are a global team of innovators, developers, and support specialists driven by a commitment to service excellence and real-world problem solving. We believe in simplicity without compromise, delivering powerful tools that are intuitive for small teams and robust enough to scale with enterprise organizations.
Our open-source foundation reflects our dedication to transparency, community-driven development, and solutions shaped by real-world needs. What sets us apart is how we build. We listen. Every feature, every update, and every innovation is guided by close collaboration by customer feedback, real-world use cases, and hands-on experience supporting organizations at scale. We’re not just building technology; we’re helping businesses create meaningful, lasting customer relationships.
These principles guide everything we do, from product development to customer support.
We are a global team of professionals who care deeply about what we do and how we do it. At Enhancesoft, we support one another, share ownership, and celebrate each other’s wins. Team is our culture.
We are a value-driven company building a business in which high standards permeate all aspects of what we do. We focus on solving real problems for our customers, and solving them well.
At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in our products, services and support we provide.
Our diverse team of passionate individuals working together to build the future of customer support.
C.E.O And Founder
As Enhancesoft’s CEO, Peter leads the company’s vision, product development, and growth. A longtime software builder, he founded Enhancesoft to create simple, elegant tools and is passionate about open source and tech-driven opportunity.
Senior Software Engineer
Kevin is a Software Engineer at Enhancesoft who works across nearly every layer of osTicket. From core development to problem-solving and support, he helps keep the platform stable, scalable, and constantly improving.
Business Operations
Jane drives business operations and customer success at Enhancesoft, blending optimism, operational rigor, and intentional service to deliver exceptional client experiences.
Customer Success Manager
Chloe is a Customer Success Manager with 8 years on the team. Our customers know her best as the ‘Controller of Chaos’!
Project Manager
At Enhancesoft, Charity leads project management with structure and clarity, keeping teams aligned and timelines moving. Outside work, she enjoys reading, playing board games, and outdoor adventures.
Senior Platform Engineer
At Enhancesoft, Bashir builds and maintains the infrastructure and DevOps processes, bridging developer code and application delivery while ensuring a secure, highly available, and reliable platform.
Fullstack Engineer
Dennis is a Fullstack Engineer at Enhancesoft, focused on creating efficient, user-centric software. He loves collaborating with the team to turn innovative ideas into high-quality, functional code every day.
Senior Design Engineer
Ian is a Design Engineer focused on intuitive, user-centered digital experiences, leading full design processes, and a car enthusiast whose passion for precision, creativity, and constant improvement shapes both design and engineering pursuits.
Senior Software Engineer
Adriane is a Software Engineer at Enhancesoft, contributing to backend development, documentation, and technical support for core products.
Customer Success Specialist
Latesha joined Enhancesoft in 2023 as a Customer Success Specialist, supporting customers through onboarding, implementation, and training. Based in Alexandria, Louisiana, she enjoys travel, photography, coffee shops, and family time.
Business Development
Alexander is a strategic business specialist at Enhancesoft, helping turn technology into practical value and supporting customer growth through simple, effective solutions.
Señor Frontend Engineer
I use Arch btw
We’re not just another software company. Here’s what sets us apart.
Every feature we build starts with understanding customer needs. We listen, iterate, and deliver solutions that truly matter.
Built on the principles of transparency and community collaboration. Our open-source roots make us accessible to all.
Powered by a worldwide community of developers, contributors, and supporters who believe in better support software.
