Enhancesoft is a customer support platform built on the belief that exceptional service should be accessible to everyone. We’re a global team of innovators, developers, and support enthusiasts dedicated to transforming how businesses connect with their customers.
We stand for simplicity without compromise—delivering powerful tools that are intuitive enough for small teams yet robust enough to scale with enterprise organizations. Our open-source foundation means transparency, community-driven development, and solutions shaped by real-world needs.
What makes us unique? We listen. Every feature, every update, every innovation comes from deep collaboration with our community of 100,000+ organizations worldwide. We’re not just building software—we’re empowering businesses to create meaningful customer relationships.
These principles guide everything we do, from product development to customer support.
We are a diverse team of professionals who are passionate about what we do and how we do it. At Enhancesoft, we pride ourselves on having the most passionate team.
We are a value-driven company building a business in which high standards permeate all aspects of what we do. We focus on solving real problems for our customers, and solving them well.
At the core of what drives us is one simple phrase, “Make Happy Customers.” We don’t just talk the talk, we walk the walk. Putting the customer first is evident in our products, services and support we provide.
Our diverse team of passionate individuals working together to build the future of customer support.
C.E.O AND FOUNDER
As Enhancesoft’s CEO, Peter leads the company’s vision, product development, and growth. A longtime software builder, he founded Enhancesoft to create simple, elegant tools and is passionate about open source and tech-driven opportunity.
Senior Software Developer
Adriane is a Software Developer at Enhancesoft, contributing to backend development, documentation, and technical support for core products.
Senior Software Developer
Kevin is a Software Developer at Enhancesoft who works across nearly every layer of osTicket. From core development to problem-solving and support, he helps keep the platform stable, scalable, and constantly improving.
Project Manager
At Enhancesoft, Charity leads project management with structure and clarity, keeping teams aligned and timelines moving. Outside work, she enjoys reading, playing board games, and outdoor adventures.
Customer Success Manager
Chloe is a Customer Success Manager with 8 years on the team. Our customers know her best as the ‘Controller of Chaos’!
Fullstack Developer
Dennis is a Fullstack Developer at Enhancesoft, focused on creating efficient, user-centric software. He loves collaborating with the team to turn innovative ideas into high-quality, functional code every day.
Senior UI/UX Designer
Ian is a UI/UX designer focused on intuitive, user-centered digital experiences, leading full design processes, and a car enthusiast whose passion for precision, creativity, and constant improvement shapes both design and engineering pursuits.
Business Operations
Jane drives business operations and customer success at Enhancesoft, blending optimism, operational rigor, and intentional service to deliver exceptional client experiences.
Senior Technical Operations
At Enhancesoft, Bashir builds and maintains the infrastructure and DevOps processes, bridging developer code and application delivery while ensuring a secure, highly available, and reliable platform.
Senior Frontend Developer
At Enhancesoft, Anthony applies full-stack development experience across frontend UIs and server applications. Outside work, he enjoys painting, making music, cycling, and tinkering with circuits.
Customer Success Specialist
Latesha joined Enhancesoft in 2023 as a Customer Success Specialist, supporting customers through onboarding, implementation, and training. Based in Alexandria, Louisiana, she enjoys travel, photography, coffee shops, and family time.
Business Development
Strategic business specialist focused on turning technology into value while helping customers grow through practical, well-executed solutions.
Señor Frontend Developer
A jack of all trades in all things (language); programming or otherwise.
We’re not just another software company. Here’s what sets us apart.
Every feature we build starts with understanding customer needs. We listen, iterate, and deliver solutions that truly matter.
Built on the principles of transparency and community collaboration. Our open-source roots make us accessible to all.
Powered by a worldwide community of developers, contributors, and supporters who believe in better support software.
